Production Support Specialist (3rd Shift) - Must have Mainframe AND Nagios AND TIVOLI
Candidates local to Columbus, OH preferred
Remote position
Interview via Teams
Must work every Saturday-Sunday
Occasional holidays at straight time

Job Description:

Schedule includes every weekend (Saturday and Sunday), as well as some holidays will be required (holidays will be on a rotational basis). This will only be a few times per year, paid at straight time.

• Manage, monitor, and analyze mainframe and distributed systems batch workload, job abends and communicate with programmers to resolve issues.
• Experience with BMC Control-M/EM is a mandatory requirement.
• Manage batch workload in a Production Control environment for both mainframe and distributed/client-server applications.
• Identify and fix common abends, alert support staff when problems develop, escalate issues to management when SLA's may be jeopardized, and document all issues in writing (via ServiceNow tickets: Incidents & Incident Tasks).

Mandatory Skills:

• Clear and effective written and verbal communication skills are required.

• Efficient in using BMC Control-M for managing batch jobs.

• Efficient in using BMC Enterprise Manager or managing batch jobs.

• Skill in managing batch workload on AJF for both mainframe and client server

• applications.

• Expertise in identifying abends and using JCL to fix those abends.

• Capacity to analyze alert messages and/or shout messages to determine severity,

• and follow escalation procedures when SLA's may be jeopardized.

• Ability to clearly and effectively communicate verbally to support staff when

• problems develop.

• Ability to clearly and effectively communicate in writing a summation of a problem

• with pertinent details.

• Proficient in using TSO/ISPF to analyze status and identify issues with batch jobs.

• Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli.

Certifications/Desired Skills:

• Expert ability to analyze and manage batch workload on AJF for both mainframe and client server applications by using both BMC Control-M and EM tools respectively.

• Expert level in identifying and fixing common abends using JCL.

• Familiarity with batch job alert messages and shout messages coupled with the ability to determine severity, follow escalation procedures when SLA's may be jeopardized.

• Ability to clearly and effectively communicate verbally to support staff when problems develop.

• Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.

• Familiarity of system tools (i.e. Nagios, IP Monitor, Tivoli, Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools.

• Familiarity with ServiceNow Incidents & Tasks.