Key Responsibilities

•€€€€€€ Determine individual and family eligibility for our Client’s care programs.

•€€€€€€ Assist in coordinating and communicating schedules to internal/external Clients.

•€€€€€€ Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.

•€€€€€€ Timely management of casework, including proper documentation and case resolution.

•€€€€€€ Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.

•€€€€€€ Work efficiently / effectively in multiple databases to extract information.

•€€€€€€ Attend workgroup meetings and participate in discussions.

•€€€€€€ Assist leadership team, as necessary. 

Requirements and Skills

•€€€€€€ Must have a bachelor’s or associate degree.

•€€€€€€ A background in Paralegal studies is a plus.

•€€€€€€ Work experience in a Legal environment a plus.

•€€€€€€ Customer service or call center experience a plus.

•€€€€€€ Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).

•€€€€€€ Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.

•€€€€€€ Excellent verbal and written communications skills.

•€€€€€€ Keen attention to detail and adherence to deadlines.

•€€€€€€ Strong time management, note-taking, email organization, and distribution skills.

•€€€€€€ Critical thinking and problem-solving skills.