Desktop Support [Must have 10+ Years Exp W/ Active Directory, SCCM, 5 + years W/Autodesk, Bentley]

Lycoming County, PA

6+ months

 

***This requisition will feature first round interviews via Teams.***
***This requisition's current PO is funded through 6/30/26. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/26-6/30/27.***
***Start date for this position is as soon as possible.***

Part-time telework, which can be discussed during the interview process, is an option for this position, as is working from a structured office setting at an approved Commonwealth-owned facility in Lycoming County, PA. Occasional attendance at various meetings, conferences, and training sessions, as well as overnight travel, may be required.

***Candidates in other counties may be considered based on qualifications and candidate availability.***

 

General IT Experience

· Proven at least 15 years’ experience supporting:

o Windows Desktop OS

o Windows Server

o Active Directory

o Scripting

o MS Office

 

Software Packaging and Deployment

· Create software installation packages for SCCM (10 years’ experience), with emphasis on Bentley products (10 years’ experience), using approved tools and processes.

o Download and prepare vendor software for packaging.

o Perform test installations of out-of-box (OOB) software.

o Determine the appropriate installation method (e.g., batch or PowerShell scripting).

o Develop installation scripts using established standards and best practices.

o Test and validate completed packages.

o Deliver finalized packages to the SCCM team for Software Center testing.

Testing Coordination and Support

· Coordinate with technical leads, business users, and project managers during the testing of software packages.

· Work closely with testers to refine and improve the end-user experience.

· Address and resolve questions or issues that arise during the testing process.

Technical Troubleshooting and Support

· Resolve or assist in resolving cross-application technical issues.

· Provide support for end-user installation or deployment issues.

· Manage and update Active Directory groups relevant to CADD Support.

· Research and recommend hardware for purchase when required.

Communication and Teamwork

· Provide clear, accurate, and timely status updates.

· Demonstrate strong written and verbal communication skills.

· Work effectively in a team environment to meet shared objectives.

· Share application-specific knowledge across teams.

Quality, Documentation, and Process Adherence

· Complete assigned tasks within established time estimates.

· Follow organizational quality standards and procedures.

· Develop, refine, and document expert practices and standards.

· Ensure documentation is accurate, complete, and up to date.

· Identify, track, and resolve issues, risks, and action items.

· Stay informed about industry trends and emerging tools and apply them appropriately.

· Proactively anticipate and resolve issues impacting the team.

CADD Application and Plotting Support

· Develop and support plotting solutions across various CADD applications.

· Update and distribute workspace resources for OpenRoads Designer, OpenBridge Designer, and MicroStation within ProjectWise and district servers (all 5 years’ experience).

· Package PennDOT WorkSpace for posting to public facing CADD Resources web site.

· Guide business partners on implementing PennDOT workspace resources within their environments.

ProjectWise Administration

· Maintain and administer ProjectWise on-premises server infrastructure:

o Support four ProjectWise environments, each consisting of three Windows servers.

o Maintain SQL databases associated with ProjectWise datasources

o Manage project creation and access control.

o Develop and implement new ProjectWise features (e.g., workflows, states).

o Test and deploy ProjectWise product upgrades.

· Collaborate with Digital Delivery:

o Establish methods for onboarding Business Partners to use ProjectWise

o Administer Business Partner access and permissions

· Collaborate with Security, Server, and SQL teams to make ProjectWise available to external Business Partners.