Computer Operator [Must have Power BI, BMC Footprints]
Columbia, SC/100% REMOTE
Why is this position open: This position is open to support IT consultants working on high priority projects.
Interview Process: 1 round, virtual
Duration of the Contract: 12 Months
Possibility for Extension: Yes
Work Location: Role is 100% remote
Candidate location: Candidate must be a CURRENT SC resident. No relocation or nationwide candidates allowed.

 

Required SkillsSkill Type

Skill Name

2+ years of experience with Microsoft Excel (queries, reporting, analytics)

2+ years of experience with Power BI

1+ years of experience with BMC Footprints ticketing system

Preferred Skills
Skill Type

Skill Name

Release Management

Change Management

Incident Management

Microsoft Project

 

 

 

Statement of Work (SOW) for Contingent Labor Request

TEAM SIZE: 10-12 DRESS CODE: BUSINESS CASUAL

PRIMARY WORK LOCATION: REMOTE SECONDARY WORK LOCATION:

NONE

COMPANY / DEPARTMENT CULTURE (why do you enjoy working for the company – selling points for potential candidates):

The Computer Operator position will be part of the HCIS team. The team is a combination of Clemson information technology professionals and experienced consultants, and we are seeking individuals who are highly productive, very flexible, and can work effectively in an environment where ambiguity is common. Team members are expected to contribute with minimal supervision and be self-motivated. The project demands individuals who are strong collaborators, who want to make a positive contribution to the State of South Carolina and can understand top-level goals and objectives and drive toward them.Candidates who enjoy working on complex, change-oriented projects with motivated team members will find this position attractive.

WHY IS THIS POSITION OPEN (new role, increased workload, new dept, resignation, promotion)?

IT consultants are working on higher priority projects, and the admin tasks need to be moved off their

tasks list – What separated the candidate, you initially selected from all the other resumes presented?

New position.

WHAT TYPES OF STAFFING CHALLENGES OR HEADACHES HAVE YOU EXPERIENCED IN THE PAST?

• Resumes that include extensive details for candidates with limited actual experience.

Especially, with candidates who may have participated on “many” projects but were not required to implement a project from start to finish or provide significant contribution to the project.

• Recruiters submitting multiple, clearly unqualified candidates

• Candidates are unable to prepare and deliver a coherent presentation as part of the interview process.

• Resumes that exceed two pages (2-4) make it difficult to review timely.

Notes to recruiters:

• Previous experience in health care related information technology, insurance information technology, Medicaid Management Information Systems (MMIS), Medicaid eligibility, or social services eligibility, while not necessary, will be helpful.

• This position requires excellent communications skills including effective oral and written communication. If a vendor finds it necessary to substantially revise a candidate’s resume or add additional or clarifying information at the top of the candidate’s resume, then the resume is not yet ready for submission, and the candidate will likely not be a good fit.

• Resumes submitted should be limited to two pages (2-4).

SCOPE OF THE PROJECT:

THIS PROJECT INCLUDES MAKING FEDERALLY MANDATED CHANGES FOR THE MEDICAID

SYSTEM OF SC. THIS POSITION WILL PERFORM MONTHLY BILLING EXTRACTION FROM SOLARWINDS,

EXCEL AND TRANSPOSE THE DATA FOR BILLING. AUTOMATE THE TASKS AS MUCH AS POSSIBLE. OTHER DUTIES TO

INCLUDE MAINTAINING EXECUTIVE DASHBOARD AND PROVIDE TIER 1 SUPPORT FOR BMC FOOTPRINTS TICKETING

SYSTEM.

DAILY DUTIES / RESPONSIBILITIES:

THE COMPUTER OPERATION ROLE WILL BE RESPONSIBLE FOR GATHERING INFRASTRUCTURE DATA AND

ASSISTING WITH UPDATING EXCEL SPREADSHEETS TO BE SHARED WITH MITS BILLING DEPARTMENT. ALSO

MANAGE AND SUPPORT THE MITS INTERACTIVE DASHBOARD. AND ASSET MANAGEMENT TASKS. ASSIST WITH

DOCUMENTING THE PROCESS OF EACH OF THE TASKS. DOCUMENT, UPDATE AND VERIFY THE STEPS IN

COLLABORATING WITH THE TECH WRITER.

AS A TIER1 SUPPORT TEAM MEMBER, SERVE AS BACKUP TO FOOTPRINTS ADMINISTRATOR. COLLABORATE WITH

FOOTPRINTS TICKETING ADMINISTRATOR TO MAKE NECESSARY CHANGES TO FORMS, WORKSPACES AND DEVELOP

FAQS.

COMMUNICATE EFFECTIVELY IN BOTH WRITTEN AND SPOKEN COMMUNICATION. WORK

COLLABORATIVELY WITH CLEMSON STAFF AND OTHER CONTRACTED STAFF.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

MICROSOFT EXCEL, MICROSOFT POWER BI, BMC

FOOTPRINTS TICKETING SYSTEM, COLLABORATION,

COMMUNICATION.

PREFERRED SKILLS (RANK IN ORDER OF

IMPORTANCE):

PREVIOUS EXPERIENCE WITH PARTICIPATING IN

SOFTWARE UPGRADE, CHANGE AND RELEASE

MANAGEMENT PROCEDURES.

REQUIRED EDUCATION: BACHELOR’S DEGREE OR HIGH

SCHOOL WITH 2 YEARS OF EXPERIENCE

REQUIRED CERTIFICATIONS: