Skill

Required /Desired

Amount

of Experience

Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support

Required

3

Years

Professional work experience supporting and trouble shooting PC's running Windows 10 and 11

Required

3

Years

Professional work experience troubleshooting Dell pc hardware issues.

Required

3

Years

Professional work experience supporting trouble shooting PC peripheral devices

Required

3

Years

Professional work experience with the most recent version of the Microsoft Office Suite

Required

3

Years

Professional work experience imaging computers and physically setting up computers/monitors such as SCCM

Required

3

Years

Professional work experience using remote assistance tools such as Quick Assist or GoToAssist

Required

3

Years

Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint)

Required

3

Years

Possesses user friendly customer service skills

Required

3

Years

Experience with Absolute Computrace

Required

3

Years

Experience with hard drive encryption tools such as Bitlocker

Required

3

Years