| Title: | Help Desk Analyst ::Franklin or Madison |
|---|---|
| ID: | 83321260 |
Job Title: DRC-Help Desk Analyst 2-HDA2
Client: State of Ohio
Location: Onsite
Description:
AM-Brian Gross
Interviews will be onsite. Location TBD after candidate screening.
Candidates will work onsite in Franklin or Madison County.
Job Description:
Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
· Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.
· Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.
· Interfaces with other platforms from bothhardware and software perspectives.
· Provides informal mentorship opportunities topeers and/or lower-level staff through conversation, observation, or technicaldocumentation.
· Responds verbally and in writing to questionsand concerns.
· Performs other duties as assigned.
· Strong experience supporting Windows 11
· Experience with file server management, activedirectory, GPO settings.
· Travel is required
Required/Desired Skills
|
Skill |
Required /Desired |
Amount |
of Experience |
|
Diagnoses, analyzes, and resolves issues for customers across multiple technological domains |
Required |
3 |
Years |
|
Strong experience supporting Windows 11 |
Required |
3 |
Years |
|
Experience with file server management, active directory, GPO settings |
Required |
3 |
Years |
|
Very extensive knowledge with Windows 11, active directory, GPO settings |
Required |
3 |
Years |
|
Demonstrates strong technical proficiency in operating systems (Windows, macOS) |
Required |
3 |
Years |
|
Experience with the Service Now IT service management application. |
Required |
3 |
Years |
