Help Desk Analyst
Summary
| Title: | Help Desk Analyst |
|---|---|
| ID: | 83321235 |
Description
- 3+ years Promptly answer help desk phone
- Promptly respond to help desk emails
- Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource
- Perform agency computer repairs, as needed
- Install software/updates on agency computers as needed
- Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports
- Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery
- Create ServiceNow incidents for all phone and email requests
- Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment
- Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system
