1.PHONES – Utilizing excellent customer service, answer agency main phone line via Ms Teams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.

2.PHONE LOG – Calls received will be entered into a log.

3.VOICEMAILS – Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.

4.GUESTS/VISITORS/CAMERAS – Greet guests/visitors in a courteous manner, ask to help them and direct to appropriate staff or department. Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location. Watch lobby cameras for foot traffic or suspicious visitors.

5.CONTACT LISTINGS – Maintain a current contact listing for the agency and important numbers listing.

6.PACKAGE DELIVERIES – notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.

7.SCANNING – back up for assisting with scanning old paper files into an online electronic software system.

8.ADMINISTRATION – various administrative assistance duties as needed.

Training provided for all systems. Knowledge of MS Office recommended.