Location: Bartsville, OK Area – Onsite Monday – Friday

Top Skills' Details

• Checkpoint Firewall Expert Level experience
• Enterprise Firewall operations experience
• Cloud Connectivity experience
• Checkpoint Maestro

Nice to have

• Checkpoint Certifications

Secondary Skills - Nice to Haves

Job Description

Firewall Support Engineer High-Level Responsibilities
♣ Troubleshooting and incident management
♣ Communicate and report on program variance or issues encountered for continual service improvement
♣ Firewall and security devices support
♣ Third-party vendor coordination
♣ Operating systems upgrades, break/fix, and weekly Tuesday changes
Detailed Team Responsibilities
♣ Rule requests (estimated eighty (80) rule requests / month or all if less than eighty (80))
> Global firewall rule requests, Lubricants firewall rule requests, refinery firewall rule requests, Midstream Supervisory Control and Data Acquisition (“SCADA) firewall rule requests, and midstream Pre-Construction Notification (“PCN”) firewall rule requests
♣ Refining whitelist:
> Whitelisting of URLs for refining users to access on the Internet. This may be deprecated in the future
♣ Generic engagement request:
> Catch-all for network security team assistance
♣ Cloud security group request:
> Modifying security groups within Amazon Web Services (“AWS”) or Microsoft Azure as required
♣ Generic network security request:
> Internal team request for time tracking
♣ Tool/application access:
> Network security team management access, AlgoSec, Dome9, and Prisma Cloud
♣ Tier 1: Response/resolution:
> Perform basic incident/catalog task resolution while adhering to change control processes
> SCADA/PCN requests are not permitted
> Global changes require peer review before implementation
> Perform initial troubleshooting
> Escalate as needed to reach incident resolution
> Estimated ten (10) incident/catalog task expected on a weekly basis
♣ Tier 2: Response/resolution:
> Perform intermediate incident/catalog task resolution while adhering to change control processes
> SCADA/PCN requests are permitted
> Perform initial troubleshooting
> Escalate as needed to reach incident resolution
> Perform non-PCN/SCADA firewall reviews
> Perform CheckPoint™ to CheckPoint™ firewall refresh
> Estimated ten (10) incident/catalog task expected on a weekly basis
♣ Tier 3: Tickets:
> Perform complex incident/catalog task resolution while adhering to change control processes
• SCADA/PCN requests are preferred at this level
> Perform initial troubleshooting and advanced troubleshooting
> Perform escalation resolution from lower tier third-party vendors/contractors
> Perform PCN/SCADA and refinery firewall rule reviews
> Perform CheckPoint™ to CheckPoint™ firewall refresh