Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.

· Investigate and resolve duplicate patient records and bad merges in the immunization registry.

· Use data tools and matching algorithms to identify and correct data integrity issues.

· Escalate complex data issues to technical teams or data stewards as needed.

· Document all support interactions in the ticketing system and maintain accurate logs.

· Provide guidance to users on best practices for data entry and record management.

· Collaborate with IT and data quality teams to improve deduplication processes and system performance.

· Collaborate with internal and external teams and assist on improving Data Quality metrics.

· Assist in testing system updates and enhancements.

· Generate reports on data quality trends and help develop training materials.