Experience

• At least 3 years of experience involving maternal needs, special needs, or work with very young children.

• At least 3 years of knowledge or experience related to typical and atypical child development and special-needs conditions.

• At least 3 years of experience using databases and preparing data reports.

Technical Skills

• Proficiency in Microsoft Word.

• Proficiency in Microsoft Excel.

• Proficiency in Microsoft Outlook.

• Proficiency in Microsoft PowerPoint.

• Proficiency in Microsoft SharePoint.

• Ability to maintain accurate electronic records and prepare program reports.

• Ability to learn and use program-specific databases and referral systems.

Communication and Interpersonal Skills

• Excellent verbal and written communication skills.

• Strong telephone etiquette and active-listening skills.

• Ability to conduct intake screenings and identify caller needs.

• Strong organizational, documentation, and time-management skills.

• Ability to manage multiple calls, referrals, and follow-up activities.

• Ability to work effectively with families, healthcare professionals, and community organizations.

• Ability to handle sensitive conversations with empathy, patience, and professionalism.

• Ability to maintain confidentiality and exercise sound judgment.

Preferred Qualifications

• Bilingual proficiency in English and one or more of the following languages:

  • Spanish

  • Haitian Creole

  • Burmese