Job Title: Technical Writer [Must Have ITIL v3]

Location: Raleigh, NC/ REMOTE

Duration: 12+ months

Description:

Two Tech Writers required to provide assistance with design, development, and implementation of policies, procedures, and overarching training materials for IT staff related to the Software Development Life Cycle and the adaption of ITIL v3.

Business Justification:

This position is required to provide temporary assistance with design, development, and implementation of policies, procedures, and overarching training materials for Information Technology staff related to the Software Development Life Cycle and the adaption of ITIL v3.

The assignment is anticipated to take 12 months. The position will be 40 hours per week, Monday through Friday and the work will take place remotely.

Job posting:

This position will support the IT Business Transformation Analyst in the design and development of policies, procedures, and overarching training for Information Technology staff.  The primary focus of this position will be on the Software Development Life Cycle and the adaption of the ITIL v3 Service Life cycle’s five stages and included service management processes. In addition to developing new training materials, the position will be responsible for maintaining the integrity of existing training and updates as needed.  Position will be responsible for developing e-learning modules. The selected candidate(s) will work directly with IT staff to understand their needs and develop training materials for their use and for the onboarding of new IT staff.

Skillset:

Strong writing skills and technical knowledge

Ability to communicate effectively both verbally and in writing to convey information to a varied audience both technical and nontechnical

Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Ability to assess resources for accuracy and the ability to extract relevant data from large quantities of information

Strong analysis skills to analyze information and use logic to address work-related issues and problems

Strong understanding of the implications of new information for both current and future problem-solving and decision-making

Strong time management skills

Basic knowledge of and ability to grasp technology related terminology and concepts

Experience developing policies, procedures, and training

Experience using workplace e-learning tools

Experience using Microsoft Word

Preferences:

ITIL knowledge or certification

The preferred candidate will have 7 years of experience.

Experience using Articulate to develop workplace e-learning