Job Openings >> Customer Service Representative
Customer Service Representative
Summary
Title:Customer Service Representative
ID:81792
Description

Under general supervision, is responsible for professional staff work of routine through average difficulty in relieving an executive of Administrative detail; and performs related work as required. The following are examples of the major duties that will be needed from this position:

·         Phones

o   Answering a multi-line phone

o   Screening and directing calls

o   Providing basic customer service to callers

·         Distributing faxes and mail

·         Maintaining shared inboxes

o   Printing, filing, and distributing CDC reports

o   Drafting, requesting approval for, and sending all staff emails

·         Keying, tracking, and following up on maintenance requests

·         Keying, tracking, and following up on IT-related requests

·         Maintaining 7th floor conference room

o   Tidying room at the end of the day

o   Assisting with AV, as needed

o   Approving or rescheduling meetings, as needed

·         Assisting with conference room scheduling (other conf. rooms)

·         Managers’ Meeting minutes

Preparing newsletter

Preferred Education and Experience: Graduation from an accredited college or university with a bachelor's degree; and at least one year qualifying full- time increasingly responsible sub-professional experience or paraprofessional or professional experience. Experience may substitute education on a year for year basis.

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