Title: | Customer Service Representative |
---|---|
ID: | 81792 |
Under general supervision, is responsible for professional staff work of routine through average difficulty in relieving an executive of Administrative detail; and performs related work as required. The following are examples of the major duties that will be needed from this position:
· Phones
o Answering a multi-line phone
o Screening and directing calls
o Providing basic customer service to callers
· Distributing faxes and mail
· Maintaining shared inboxes
o Printing, filing, and distributing CDC reports
o Drafting, requesting approval for, and sending all staff emails
· Keying, tracking, and following up on maintenance requests
· Keying, tracking, and following up on IT-related requests
· Maintaining 7th floor conference room
o Tidying room at the end of the day
o Assisting with AV, as needed
o Approving or rescheduling meetings, as needed
· Assisting with conference room scheduling (other conf. rooms)
· Managers’ Meeting minutes
Preparing newsletter
Preferred Education and Experience: Graduation from an accredited college or university with a bachelor's degree; and at least one year qualifying full- time increasingly responsible sub-professional experience or paraprofessional or professional experience. Experience may substitute education on a year for year basis.