Location:1020 Birch Ridge Drive, Raleigh, NC 27610

Dscription:

NCDOT is seeking a contractor for the Engineering Content Management group who will be responsible for operations, access and troubleshooting of SharePoint and web-based business solutions. This person will also be responsible for security group audits.

** Preferred candidates must be currently local to the Triangle region of North Carolina, and posting may require up to 1-2 days per month in a Triangle area office for meetings. **

The NCDIT Transportation Engineering Content Management (ECM) department is looking for a contractor for a 12-month engagement that is an expert with web content updates and support of user access roles/permissions for our SharePoint on premise platform. Our ideal candidate must bring a blend of outstanding customer service, urgency, self-direction, and technical know-how.

ECM Operations Support Specialist duties include:

·Provide prompt, effective, and courteous support for all SharePoint-based application solutions within the ECM portfolio, supporting the NCDOT transportation lifecycle.

·Monitor ServiceNow, ensuring timely responses to problems, questions, and requests.

·Resolve end user issues swiftly, involving technical experts when needed.

·Create and provide help documentation for common problems.

·Gather and report issues on EAS systems during the daily executive status call.

· Create new sites for Conceptual Express Designs,Preconstruction Projects, and upcoming Construction contracts, both on requestand proactively.

· Create and maintain access groups for variouspartners and internal teams.

· Perform annual audits of access groups to ensureaccurate membership and contact information.

· Approve requests for lettings and grant accessto Conceptual Express Design and Preconstruction Project sites.

· Assist with ad hoc testing of new applicationdevelopment features as needed

Required Skills and Experience (10+ years):

In-depth experience with SharePoint. Preferably SharePoint2019 and SharePoint SE

Experience with Active Directory

Extensive experience with SharePoint security groups

Experience with ServiceNow

Experience with MS Teams and Microsoft office toolsincluding Excel and Word

Ability to be proactive and work independently

Ability to work with customers at different levels of thedepartment as well as external customers.

Preferred Skills and Experience (3+ years):

Preferred experience with NCID

Preferred experience with NCDOT

Preferred familiarity with GIS, ProjectWise, or HiCAMS

Required/Desired Skills