We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth.

IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.

- Customer Support for DHS Applications

- Following up with customers to ensure full resolution of issues

- Installing or changing software to fix issues

- Remotely accessing software to resolve issues

- Diagnosing problems

- Reset AD and mainframe passwords and unlock accounts