| Title: | Desktop Support |
|---|---|
| ID: | 823112 |
Role: Desktop Support
Location: Richmond, VA
Duration: Long Term contract
Description:
Sr Desktop Support Tech.
100% ON SITE from Day One
ABOUT THE ROLE
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
Required/Desired Skills
|
Skill |
Required /Desired |
Amount |
of Experience |
|
Strong working knowledge of computer systems, hardware, and software, including drivers and bios |
Required |
6 |
Years |
|
Excellent problem-solving, analytical, and team-working skills |
Required |
4 |
Years |
|
Excellent communication and interpersonal skills. |
Required |
4 |
Years |
|
demonstrated ability to obtain feedback from customers to improve training methods. |
Required |
4 |
Years |
|
Writing and editing training manuals. |
Required |
4 |
Years |
|
Running reports and analyzing common complaints and problems. |
Required |
4 |
Years |
|
An openness to learning new technologies. |
Required |
2 |
Years |
|
An openness to learning new technologies. |
Required |
4 |
Years |
