• Respond to online inquiries regarding the filing of complaints
• Effectively interview potential Complainants
• Analyze and summarize information received from online inquiries
• Prepare investigative work case files for invetigations
• Send Notice of Complaints and interrogatories to relevant parties
• Provides excellent customer service, via telephone and in person
• Responsible for monthly reporting
• Analyze and apply relevant laws to establish jurisidiction over cases for ICRL enforcement areas
• May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
• Research databases for correct contact information for relevant parties and witnesses
• Other duties as assigned

Preferred Experience
• Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
• Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
• Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
• Interpersonal skills, especially when dealing with the public
• Detail orientated work ethic
• Strong organizational skills with the ability to manage various projects simultaneously
• Working knowledge of computers and Microsoft Office Suite
• Ability to type with speed and accuracy
• General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
• Ability to communicate effectively and ability to establish cooperative work relationships